Frequently asked questions

There are number of different size trolleys and pallet trucks available for free of charge for customers use.

Yes, we always recommend that you visit the centre to allow you to judge for yourself and the standard of storage that we are able to offer you.

A tour of the centre will be given with obviously no obligation to yourself.

No problem - Just ask.

You can change your unit at short notice and we will help you as long as we have the space.

There is no charge for changing units and you will only be invoiced for the unit you use, as you use it.

Talk to our people at the centre and they will show you the alternatives.

Please look at our hints and tips section for further information.

Click here to go to our packaging materials page.

You can rent a storage unit for as short or as long a period as you require it, we have no minimum charge period and no notice period, you only pay for the days you stay.

Our refundable security deposit equal to four weeks storage charge is payable at the commencement of storage and is refunded when you vacate your storage unit.

Click here to go to our size guide page.

Yes, a member of our staff will fill in our simple storage licence with you, and then you can move your goods in straight away.

You will need to bring with you:

  • a suitable proof of identity (passport or driving licence);
  • proof of address (a utility bill) and
  • means of payment that is not cash

Payments are based on a four weekly period.

The best way to pay is by standing order, because you can fill out a form and then forget about it.

If you choose standing order, please bring with you the relevant information.

We accept credit /debit cards.

We have a 24 hour digital CCTV system with cameras that monitor the inside and outside of the main building as well as all entrances and exits.

A sophisticated twin alarm system; one for the building and one for each individual storage unit.

There is a coded electronic gate access to the building allowing access only with your own personal PIN number.

We have a sophisticated fire and smoke protection system.

InnerSpaces operates a minimum compulsory insurance of £3,000 for units sizes between 15 & 30 SQ FT, and £5000 for any unit size above 30 SQ FT.

We offer very competitive insurance rates and flexible cover for all range of goods. Contact us today to learn more about our storage contents insurance for your personal items

You will be provided with a "Summary Insurance Cover" at the time of signing the Licence Agreement at the commencement of the contract.

If you are placing items to store which, if totally lost or destroyed, would not be easily valued by reference to list prices or the like, it is strongly recommended that you have recent pre-storage professional valuations or purchase receipts in your possession. It would be solely your own responsibility to provide evidence of values being claimed and if, for example, you lost a painting in a fire, this would be virtually an impossible task unless you had formal documentary evidence prior to moving your property into store.

For specialized items, such as works of art or antiques, the sum insured should reflect their current replacement value as per recent professional valuation. If you are storing complete household contents you might consider whether applying the same sum insured as your household insurance policy would be appropriate.

It is important to note that during the entire period of storage, it is your own responsibility to ensure that the sum insured at all times represents the full replacement cost of the property stored. If at any time the sum insured needs to be increased to reflect the additional or higher value items placed into store, you should immediately ask InnerSpaces personnel to arrange this on your behalf.

You cannot store, any flammable items, fireworks, perishable foods or materials, dangerous chemicals, goods of an illegal nature or live animals.

Lawn mowers, motorcycles etc, must be drained of all fuel and oil prior to storing.

Anything you store should be in compliance with our terms and conditions.

Every day including weekends:

  • We are open 8:30 am to 5:30 pm - Monday to Friday.
  • 9:00 am to 5:00 pm Saturday.
  • 10.00 am to 4.00 pm on Sundays and bank holidays.

Remember we can accept deliveries for you during opening hours. 24 hour access available.

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Self Storage Association UK Celebrating 10 years