Self Storage Frequently Asked Questions
Do you have trolleys available?
There are a number of different size trolleys and pallet trucks available for free of charge for customers use.
Can I view my self storage unit before I sign up?
Yes, we always recommend that you visit the centre to allow you to judge for yourself and the standard of storage that we are able to offer you.
A tour of the centre will be given with obviously no obligation to yourself.
What If I need a different size self storage unit at a later date?
Yes, thats no problem – Just ask.
You can change your unit at short notice and we will help you as long as we have the space.
There is no charge for changing units and you will only be invoiced for the unit you use, as you use it.
Talk to our people at the centre and they will show you the alternatives.
What is the best way to pack my unit?
Please look at our hints and tips section for further information.
Do you supply packaging materials?
Click here to go to our packaging materials page.
What are the minimum and maximum storage periods?
You can rent a storage unit for as short or as long a period as you require it, we have no minimum charge period and no notice period, you only pay for the days you stay.
Our refundable security deposit equal to four weeks storage charge is payable at the commencement of storage and is refunded when you vacate your storage unit.
How can I calculate how much space I will need?
Can I move in today?
Yes – while most customers move in during our office hours (Monday to Friday, 08:30 to 17:30 – please check our current opening times), we also offer out-of-hours move-ins with a little advance notice.
If you’d like to move in outside of these times (for example, in the evening or at the weekend), you must give us at least one full business day’s notice so we can remove the padlock from your unit and ensure everything is ready for you.
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For example, if you’re moving in on a Saturday, you must contact us by Friday am at the latest.
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Always call our office to confirm your request for an out-of-hours move-in.
Once your move-in is confirmed, you’ll receive an email with your access code and helpful instructions for using the site.
If you’re completing your booking via our online portal, please ensure you do so and leave 1 business day, or notify our team separately if you intend to move in outside of office hours.
How do I pay for my storage unit?
Payments are based on a four-weekly period.
The best way to pay is by recurring card payments or Direct Debit because you can sign up forget about it.
We accept credit /debit cards.
Security - Will my possessions be safe using self storage?
Security is our top priority, and we’ve invested heavily in systems that offer complete peace of mind – whether you’re storing a few boxes or valuable business equipment.
Here’s what you can expect at our facility:
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24/7 Monitored Digital CCTV: Our high-definition cameras cover all key areas inside and outside the building, including entrances, exits, and access points. These are continuously monitored and reviewed to ensure your belongings stay safe.If any suspicious activity is detected, our security response is activated immediately.
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Individually Alarmed Units: Every single storage unit has its own alarm, in addition to the main building alarm. If anything unusual occurs, our response protocols are activated immediately.
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Controlled Gate Access: Entry to the facility is only possible through a secure, electronically coded gate. Customers use their own unique PIN, so we know exactly who is on-site and when.
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Fire and Smoke Protection: We operate a modern fire and smoke detection system throughout the facility, helping to keep your items safe from more than just theft.
This multi-layered approach means that our site is not only highly secure, but also acts as a strong deterrent to anyone with bad intentions. When you store with us, you’re backed by robust protection around the clock.
Will items be protected while using self storage?
Yes InnerSpaces operates compulsory insurance for units.
We offer very competitive protection rates and flexible cover for a range of goods. Contact us today to learn more about our storage contents insurance for your personal items
You will be provided with a “StoreProtect Addendum” at the time of signing the Licence Agreement at the commencement of the contract.
If you are placing items to store which, if totally lost or destroyed, would not be easily valued by reference to list prices or the like, it is strongly recommended that you have recent pre-storage professional valuations or purchase receipts in your possession. It would be solely your own responsibility to provide evidence of values being claimed and if, for example, you lost a painting in a fire, this would be virtually an impossible task unless you had formal documentary evidence prior to moving your property into the store.
For specialised items, such as works of art or antiques, the sum covered should reflect their current replacement value as per recent professional valuation. If you are storing complete household contents you might consider whether applying the same sum cover as your household insurance policy would be appropriate.
It is important to note that during the entire period of storage, it is your own responsibility to ensure that the sum covered at all times represents the full replacement cost of the property stored. If at any time the sum insured needs to be increased to reflect the additional or higher value items placed into store, you should immediately ask InnerSpaces personnel to arrange this on your behalf.
What can I store in self storage?
You cannot store, any flammable items, fireworks, perishable foods or materials, dangerous chemicals, goods of an illegal nature or live animals.
Lawnmowers, motorcycles etc, must be drained of all fuel and oil prior to storing.
Anything you store should be in compliance with our terms and conditions.
⚠️ Prohibited Items: Storing lithium batteries, hazardous materials, or charging any electrical devices inside your unit is strictly prohibited. These pose serious fire risks and endanger you, other customers, and their belongings. Breaching this rule may result in immediate termination of your storage agreement.
Will I still be able to access my storage unit on the days the office is closed?
Yes, you will still have access to your storage units even when the office is closed, according to the storage access hours you have paid for.
Storage Access Hours for STANDARD customers is Monday to Sunday: 08:30 – 17:30.
Storage Access for 24-HOUR ACCESS customers is Monday to Sunday: 24 hours a day.
What services are available during office hours?
During office hours, you can speak to our staff, pay your bill, change your unit, request an invoice, purchase merchandise, and more.
What services are available outside of office hours?
You can access your items Monday to Sunday: 08:30–17:30 for STANDARD customers and 24/7 for 24-HOUR ACCESS customers.
What are the storage access hours for STANDARD customers?
Monday to Sunday: 08:30 – 17:30
What are the storage access hours for customers with 24-hour access?
You will have access to your storage unit Monday to Sunday 24 hours a day.
What is the the Self Storage Association (SSA)
Not all self storage businesses are the same and you need to ensure the provider you choose meets your needs. Innerspaces are proud members of The Self Storage Association (SSA UK) which is the principal trade association representing both self storage operators and industry supplier members’ interests in the UK.